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Privacy Policy

We handle your personal data with great care

If you have registered a players account at Casino Elite, your personal data is processed by Casino Elite, the Data Controller.

We take your privacy very seriously, which is why we handle your personal data with great care. To do this, we take both visible and invisible measures. This privacy statement contains information about the way in which we deal with your personal data.

What is personal data ?

If you want to register a players account or a payment needs to be executed, we will ask for your personal details, such as your name, address, age, nationality.

Also, when you visit our websites, we may collect personal data relating to you, such as the IP address of your computer.

Personal data is information that tells us something about you or that we can relate to you. We call collecting, storing and using your data ‘processing’ your personal data. ‘Processing’ is a term used under the law. When processing your personal data, Casino Elite abides by all the laws and regulations in the matter, including the General Data Protection Regulation (GDPR). Below are details of what we use your personal data for and which specific items of data that may be.

What do we process your personal data for ?

We store and use your personal data for a number of clearly defined purposes only. In most cases, we receive your personal details from you yourself because you are registering on our platform. The law then covers the data processing that is necessary for the identification and verification of your identity. What it boils down to is the fact that we cannot assist you as a customer if we do not have any details about you or are not allowed to store that data.

Your personal data is also used because we operate a centralized customer administration system. We also use it to carry out marketing activities, as well as to do everything we can to prevent and fight fraud, money laundering or use it for risk management. Under the law, this is called ‘processing for legitimate interests’. This

may also be in your own interests, because having that data enables us to help you better and also to fight fraud.

We also process your data so that we can meet our legal obligations.

Below you will find more information about the reasons why we process your personal data:

  •  In the context of the registration of a players account for which you are the owner of that account
  •  For the central customer administration
  •  For marketing objectives
  •  For governance, security and the fight against fraud
  •  To be able to assess risks better
  •  Processing data for court cases
  •  To comply with legal obligations

What personal data do we process ?

THE PERSONAL DATA THAT WE RECEIVE FROM YOU FOR THE CREATION OF YOUR PLAYERS ACCOUNT THAT RELATES TO :

  • General details, such as your name, address, nationality, e-mail address and date of birth
  • Data that enables you to be identified
  • Financial data such as e.g. (but not limited to) your account number to be able to execute payments to you
  • In certain cases, a legal obligation means we also need your national register number

ADDITIONAL DATA

The term ‘additional data’ means extra information that we have not obtained from you, but from other (public) sources. This might include viewing information for combating terrorism or money laundering, consulting information from the authorities or data connected with your personal preferences: this can be information about your behaviour and preferences regarding the use of communication and relationship channels.

In some cases we do this to assess a risk or to comply with our legal obligations. You can find more information in this regard on this page under 'Who do we obtain your data from?'.

Who can we pass your personal data on to ?

We are allowed to pass on your personal data to the persons, companies and authorities stated below. We only do so when:

  • it is necessary for the implementation of our business relationship
  • we have a ‘legitimate interest’ to do so and the passing on of your data is necessary.

You will find an explanation of this in the section headed ‘What do we process your personal data for?’

  • there is a legal obligation for us to pass on your data
  • you have given us your consent

Only if at least one of the reasons stated above applies do we pass on your data to one or more of the parties below:

  • Our staff, on condition that they require this data for the work they are doing
  • Entities of Casino Elite and their representatives in other countries, their suppliers and service providers, on condition that it is necessary for operational purposes and to comply with legal obligations
  • Companies to which we outsource tasks (‘processors’). These companies are then working on our behalf
  • Companies that we bring in as part of settling a claim
  • Lawyers and technical advisors
  • Public services such as regulators, the police and courts, and government departments, financial institutions if we are legally obliged to do so
  • External registers, such as EPIS
  • The Belgian identity document verification organisations

This is how we take care of your personal data

WE PROVIDE STRONG PROTECTION

We devote a great deal of time and attention to protecting our systems and the personal data stored in them. We are constantly monitoring the security of our data traffic. If anything goes amiss, we take immediate action to rectify the situation. We resolve data leaks and keep a record of them, which we are obliged to do under the law. We also report them to the relevant authority and to you, if there is reason to do so.

THE WAY WE PROCESS PERSONAL DATA IS REGULATED:

  • The Data Protection Authority monitors us to ensure we comply with the GDPR and other privacy-related regulations
  • The Gaming Commission and the Financial Services and Markets Authority (FSMA) monitor the finance sector in general and hence also Casino Elite
  • In-house, the Data Protection Officer (DPO) monitors the way we deal with your personal data. The DPO can be reached via dpo@casinoelite.be .

WE KEEP YOUR DATA CONFIDENTIAL

We deal carefully with the data that you entrust to us. Only authorised personnel may view and process your data.

What are your rights ?

As a customer you have a number of rights relating to your personal data. These rights are explained below.

YOU HAVE THE RIGHT TO INFORMATION

This means that you can request what personal data we have recorded in relation to you and what we use it for.

YOU HAVE THE RIGHT TO RECTIFICATION, DELETION AND LIMITATION

You have the right to have your personal data rectified if it is not correct. You also have the right to have your personal data deleted if your personal data has not

been processed legitimately, or is no longer required for the purpose for which it was processed, or because you have withdrawn your consent and Casino Elite no longer has a valid reason to process your data.

You also have the right to limit the processing of your personal data. This rights means that you can indicate that your data may no longer be used on a temporary basis. You can use this right if your personal data is no longer accurate, has been unlawfully processed, is no longer required for the purpose for which it was collected or processed, or if you object to it being processed and object to it still being processed by us.

YOU HAVE THE RIGHT TO THE PORTABILITY OF YOUR DATA

This means that in certain cases, you have the right to ask us to transfer the personal data that you have given us to yourself.

YOU HAVE THE RIGHT TO OBJECT

You may object to the processing of your personal data if we use it for other purposes than those that are necessary for the implementation of your players account or necessary to comply with a legal obligation. We will examine your objection carefully and cease processing your personal data, if necessary.

You have the right at all times and without stating a reason to object to your personal data being processed for business prospection purposes (direct marketing) and the profiling associated with it.

YOU HAVE THE RIGHT TO WITHDRAW YOUR CONSENT

This means that you may withdraw the consent that you granted previously.

SET YOUR PREFERENCES FOR RECEIVING OFFERS

It is straightforward for you to change your choices for receiving offers by e-mail at any time.

EXERCISING ONE OF THESE RIGHTS

If you wish to exercise one of these rights, send an e-mail to dpo@casinoelite.be .

Make sure that it is clear which right you want to exercise and in what way (e.g. by e-mail, by post) you wish to receive the information. Please note that in certain cases we will ask for more information as we want to make sure we're helping the right person.

We will reply within a month. Exceptionally, this may take longer (up to a maximum of 3 months in total), but in that case, we will let you know within 1 month why this is the case.

Whether or not you can exercise your rights depends on the purpose of the processing and the legal base for the processing.

How long do we keep your personal data ?

We keep data for as long as we are required to do so by law and for as long as it is necessary for the purpose for which we use the data. We retain your data for as long as you are one of our customers. We also retain it for some time after you no longer have a account with us. When that is the case, we apply the statutory retention time. After that, we only retain your data for statistical purposes and for the purpose of dealing with complaints and to handle legal claims.

Where do we process your data ?

Your data is usually processed within the European Union (EU and the Euroepan Economic Area (EEA). In some cases, personal data is processed outside the EU and the EEA. In case that one or more of our providers and collaborative partners are located outside the EU or EEA or provide these services outside the EU or EEA, we provide Standard Contractual Clauses so your personal data is kept safe.

Got any questions ?

If you have any general questions about your personal data, please contact us via dpo@casinoelite.be .

The Privacy Statement may be modified from time to time to remain compliant with new legislation or our updated processes. We therefore recommend that you visit this page regularly. The latest review dates from March 2024.

Got a complaint ?

If you have a complaint about the way in which Casino Elite deals with your personal data, please contact us via dpo@casinoelite.be. 

You may also lodge a complaint via the Data Protection Authority (contact@apd-gba.be or via the website Homepage | Autorité de protection des données<br>Gegevensbeschermingsautoriteit (dataprotectionauthority.be).