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Legal Notice / General Terms and Conditions

Last updated: 10 May 2024.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THEM. YOUR ACCEPTANCE CREATES A CONTRACTUAL RELATIONSHIP AND IS LEGALLY BINDING. IF YOU DO NOT AGREE WITH THE PROVISIONS OF THESE TERMS AND CONDITIONS, DO NOT ACCEPT THEM AND DO NOT USE ANY OF THE SERVICES PROVIDED ON OUR WEBSITE.

GAMBLING IS A STRICTLY REGULATED ACTIVITY IN BELGIUM. MANY OF THE PROVISIONS OF THESE TERMS AND CONDITIONS ARE DERIVED FROM THE LAW OR ARE APPLICATIONS THEREOF. THIS MEANS THAT A BREACH OF OUR TERMS AND CONDITIONS CAN NOT ONLY LEAD TO SUSPENSION OR TERMINATION OF YOUR ACCOUNT, BUT MAY ALSO ENTAIL A BREACH OF THE LAW. YOU ARE STRONGLY ADVISED TO KEEP A PAPER COPY OF THESE TERMS AND CONDITIONS IN YOUR PERSONAL RECORDS. 

If You have any questions about these Terms and Conditions, please contact Us at help-en@casinoelite.be (hereinafter referred to as Customer Services). Capitalized terms (e.g., “Services”, “Website”, etc.) have the meaning ascribed to them in these Terms and Conditions. 

1. About us

1.1. These Terms and Conditions constitute a contract between any user (“You”, “Your”) of the casinoelite.be website (Our “Website”) and the operator of the casinoelite.be website (“Casino Elite”, “We”, “Us”, “Our”). Casino Elite is operated by The Flamingo SA, a limited company with registered office located at rue du Vert Pré 5, 7380 Quièvrain, with company number 0861.890.629. 

1.2. We manage and operate the www.casinoelite.be website for the purpose of offering online games of chance. To this end, We hold a class B+ gaming licence under number 16320, granted by the Belgian Gaming Commission (“BGC”). This class B+ licence allows Us to operate the Website and to offer online gambling services (Our “Services”). 

2. Scope of these Terms and Conditions

2.1. These Terms and Conditions apply to all uses of Our Website and the Services offered thereon. When creating Your account, You will be able to read the Terms and Conditions and accept them [by ticking the box to indicate Your acceptance to the Terms and Conditions]. By creating Your account and using Our Website, You certify that You have read, understood and accepted the Terms and Conditions. 

2.2. These Terms and Conditions include Our Responsible Gaming Policy. By accepting the Terms and Conditions, You also accept our Responsible Gaming Policy.  

2.3. Casino Elite processes Your data in accordance with high quality standards and in compliance with the EU General Data Protection Regulation (“GDPR”). As part of Your registration process and for the duration of Your use of the Services, You will also be able to consult Our Privacy Policy. By accepting the Terms and Conditions, You also accept Our Privacy Policy. 

2.4. These Terms and Conditions may be changed from time to time within the bounds of Belgian consumer protection law. Whenever such changes occur, We will inform You personally and You must agree to such changes in order to continue to use Our Services. If You do not agree with the changes We have made, Your account will be suspended. Please contact Us at to reactivate Your account within 30 days of its suspension. Please note that reactivating your account means that You accept the changes made to these Terms and Conditions. 

3. Account Creation

To be able to use the Website's Services, You must have a player account (“Account”). 

3.1. Account creation conditions

3.1.1. You may only create an Account if You comply with the conditions and requirements listed below

  • You may only use Our Services if You are 21 years of age or older. Your participation in games of chance offered on Our Website without being 21 years of age or older may constitute a criminal offence for Casino Elite. 

You may not hold Us liable for the use of Our Services by minors or persons under the age of 21, whether You have done so intentionally or not (for example, in the event of negligence on Your part). We remind You that identity theft is a criminal offence. 

We may ask You for proof of Your age at any time. If We have reasonable suspicion that Our Services are being used by an individual under the age of 21, We may suspend Your Account until You provide proof of Your age. In the event of use of the Services by an individual under the age of 21, or attempted use, We will notify the BGC. 

  • You may only create an Account and use the Services if You reside in Belgium.
  • You may only create an Account and use the Services as an individual. You may not create an Account in the name of or on behalf of any legal entity whatsoever.
  • You are not authorised to open an Account on behalf of a third party.
  • You are only allowed to open an Account for Your personal leisurely use and in no case for professional use. 
  • You may only open one Account on Our Website. If You have several Accounts or Accounts with different names, You must inform Us immediately via Customer Services so that We can manage Your Accounts. 
  • No other person involved in any way whatsoever (directly or indirectly) in the commercial operation of Our Services or contributing to it may create an Account and use Our Services. 
  • You are not authorised to create an Account or to use the Services if a legal provision prevents You from doing so.

3.1.2. In addition to the above list of conditions for opening an Account, these Terms and Conditions contain additional conditions, requirements and rules regarding the use of Our Services. The fact that You have an Account does not necessarily mean that You are authorised to use or continue to use Our Services at any time.

3.2. Player information

3.2.1. To create an Account, You must provide Us with certain information, which is necessary to finalise the contract for the use of Our services. This information is also necessary to comply with current legislation. The information that You must provide to Us when creating Your Account is the following: 

  • Full name ;
  • National register number or passport number if you do not have a Belgian identity card;
  • Nationality ;
  • Current address;
  • Telephone number ;
  • Date and place of birth ;
  • E-mail address. 

3.2.2. This information must be provided to enter into a contractual relationship with Us, in the manner that We determine. For example, this information may be provided by means of e-ID, or by electronic authentication methods such as Itsme, or by completing an online form. We reserve the right to change the identification or authentication system at any time, within the limits of the law. 

3.2.3. We have a legal obligation to verify the identity of users of the Website. We therefore have the right to ask You to prove any of the aforementioned information, in particular by asking You for a photocopy of Your identity card, passport or other identity document. 

3.2.4. We check whether Your information is included in the Excluded Persons Information System (EPIS) and whether Your exclusion has been ordered by the BGC, including as a result of self-exclusion, an application made by a trustee on behalf of an incapacitated person, exclusion by reason of Your profession, exclusion by reason of a collective debt settlement, or exclusion at the request of any interested third party or on other legal grounds listed in the law. Your Account will not be created if Your information is included in EPIS.

3.2.5. You are responsible for updating Your personal information. Casino Elite will, from time to time, re-check the information provided and may request that You provide proof of such information. If upon such re-verification, it appears that Your information is not up to date, We have the right to immediately suspend Your Account until the information has been properly amended and verified.

3.2.6. Your personal information will be used and protected in accordance with our Privacy Policy . 

3.3. Username and password - Personal nature of the Account

3.3.1. When creating Your Account, You must choose a personal username and password. We reserve the right to prohibit any username that We deem inappropriate. 

3.3.2. This Account is strictly personal. You may not share or give access to Your Account to anyone else. You are entirely responsible for the security of Your Account. You are responsible at all times for maintaining the security of Your Account. We will not be liable for any loss that may arise from the use of Your Account by a third party, even if You have not (knowingly) shared Your personal username and password with the third party. We will treat any use of the Services through Your Account as personal use by You. In addition, We reserve the right to suspend or terminate Your Account in the event of any indication or suspicion of use of Your Account by a third party. 

3.3.3. If You believe that Your Account has been compromised, is being accessed or used by a third party, or that You have lost or forgotten Your username and/or password, please contact Customer Services or follow the procedure for changing or recovering Your username or password. 

3.4. Refusal to open an Account - Suspension or closure of the Account

3.4.1. We have the right to freely choose who We accept as a customer in accordance with Our internal customer acceptance policies. We have the right to refuse to open an Account in the event of non-compliance (or reasonable suspicion on Our part of non-compliance or risk of non-compliance) with these Terms and Conditions or with the law. This includes possible non-compliance with legislation relating to anti-money laundering, intellectual property, data protection, information and information technology security. We have no obligation to give reasons or justification for Our refusal to accept a person as a customer as long as this refusal is not based on illegal grounds of discrimination.

3.4.2. In accordance with Article 7.2, We may suspend or close Your Account for any breach or suspected breach of these Terms and Conditions or for any other reasonable cause. Upon closure of Your Account, the full balance of Your Account will be paid to You, unless there is a legitimate reason to withhold such funds. Therefore, Your EPIS exclusion will not prevent You from recovering the full balance of Your Account. A legitimate reason for withholding these funds or part of these funds would be, for example, that Your breach of the Terms and Conditions which led to the closure of Your Account caused Us harm.  

3.4.3. if the Account is closed, We will inform You and prevent You from connecting to Your Account. If the Account is suspended, You will not be able to use Our Services for the duration of the suspension. The suspension will last for the duration of the investigation. 

4. Payments

4.1. Payment information

4.1.1. In addition to the personal data referred to in Article 3.2.1, for any deposit or withdrawal of funds, You will also be required to provide Us with Your bank details in relation to a bank account that belongs to You personally with an approved credit institution (e.g., Belfius) or with any other payment service provider for the payment methods that We authorise, in accordance with Article 4.2.2. The name appearing on this account or registered with the payment service provider must be identical to the name appearing on the identity document used to provide us with the information required under Article 3.2.1. 

4.1.2. We will only authorise transactions (both deposits and withdrawals) to and from a non-business bank account number that can be unambiguously traced back to You. 

4.1.3. We authorise transactions from a joint bank account, provided that one of the names on the account matches the name on the identity document used to provide us with the information required under Article 3.2.1. 

4.1.4. Some payment institutions do not automatically provide Us with the identity of the holder of the international bank account number used to make deposits. In this case, You hereby authorise Us and give Us an irrevocable mandate to contact this payment service provider in Your name and on Your behalf in order to obtain a free transfer of Your customer data in accordance with Article 20 of the GDPR. 

4.2. Deposits

4.2.1. In order to use Our Services, You must first make a cash deposit into Your Account. We reserve the right to prevent You from making a deposit while we verify the information You have provided. 

4.2.2. Deposits may only be made in Euros and only using one of the payment methods permitted by Us. The payment methods that We allow depend on applicable law and Our business policies and may change from time to time. In particular, We may choose to accept or reject payments by bank transfer, certain payment service providers, and prepaid credit cards which are effectively debit cards. By choosing a method of payment, You agree to the terms of that method of payment and the service charges involved. 

We do not accept cash deposits or credit card payments. 

The minimum deposit is EUR 10. 

The maximum amount of a deposit is EUR 10,000, subject to the deposit limit referred to in Article 4.2.4. 

4.2.3. No interest will be payable on any deposit.

4.2.4. The default deposit limit is EUR 200 per week. This limit automatically blocks any new deposits if the net deposit limit (i.e., deposits - withdrawals excluding winnings) has been exceeded. You can choose to set a different deposit limit for a different period. You can change the deposit limit at any time, but limit increases - if approved by the BGC - will only take effect after three (3) calendar days. Decreases in the deposit limit will take effect immediately. 

4.2.5. We may carry out anti-money laundering investigations at any time as part of Our legal obligations. This investigation may in particular be triggered when You reach a deposit or withdrawal amount of EUR 2,000, whether this threshold has been reached in a single transaction or by the accumulation of several transactions which appear to be correlated.

4.3. Withdrawals

4.3.1. All winnings earned using Our Services will be credited to Your Account. 

4.3.2. You may withdraw money from Your Account whenever You wish, subject to Article 4.3.5. We will in principle pay out winnings by the same means of payment with which You make Your deposits and to Your bank account indicated in accordance with Article 4.1. No money can be withdrawn from a foreign account. If You have used different methods of payment in the past, We may choose the method of payment that We wish to use to make the withdrawal. In all cases, withdrawals will be paid to You in euros. 

4.3.3. If the funds in Your Account exceed the balance limit You have set, We will automatically withdraw the excess amount and pay the excess amount to You into Your specified bank account in accordance with Article 4.1. 

4.3.4. The minimum withdrawal amount is EUR 10. 

4.3.5. You can only withdraw an amount once you have played 70% of the amount initially deposited. In practical terms, this means that for an initial amount deposited of EUR 10, you will have to play a minimum of EUR 7, notwithstanding any winnings or losses made thanks to the EUR 7 put into play. 

4.3.6. Before accepting a withdrawal, We may ask You to verify Your identity, in particular by the means of identification and authentication listed in Article 3.2.2. above. We reserve the right to request additional proof of identity whenever We deem it necessary. Withdrawal will not be carried out until We are sure of Your identity.

4.3.7. We will make payments without undue delay, and at the latest within 5 working days.

4.3.8. We may withhold from Your withdrawal any amount necessary to comply with applicable legislation. You will be responsible for any tax due on the winnings allocated to You.

4.3.9 There may be circumstances in which monies are paid to you in error. We will use all reasonable endeavours to detect any such errors and inform you of them as soon possible. In the event that you have been erroneously credited with any monies, you agree to hold those monies on trust for us and you will immediately repay the same to us upon request. 

4. 4. Refusal to pay

4.4.1. In the event of a chargeback request by the payment service provider in relation to the card or deposit method You have used, We reserve the right to block Your Account or take any other action that We are legally entitled to take. 

4.4.2. In any case, We will deduct the amount of the chargeback from Your Account. If the balance of Your Account becomes negative as a result of this deduction, You are obliged to settle this debt. If You fail to do so on first demand, We will take all legal action available to Us to recover the debt. Until the debt is settled, You will not be able to use Our Services.

5. Services and game rules

5.1. Our services

5.1.1. We offer a variety of games on Our Website. We offer automatic games of chance (for example, dice games, roulette, slot machines) (the “Games”). We provide these services on an “as is” basis and do not guarantee full and uninterrupted operation at all times. 

5.1.2. We have the right to modify the Games offered to You from time to time, with immediate effect and without obligation to inform You. For example, certain Games may become unavailable or only be available at certain times.

5.1.3. We offer free versions (“demos”) of Our Games, on which no winnings will be paid. 

5.2. General rules and fair play

5.2.1. General rules applicable to the Games. When You use Our Games, You must at all times comply with the following rules:

  • You are only authorised to access and participate in the Games from Belgian territory.
  • You are participating in the Games for Yourself and in a non-professional capacity; the use of Your Account by third parties is strictly prohibited.
  • You must keep Your login details (username, password) secure and not share them with anyone. If You disclose them, even unintentionally, You are solely responsible for any abuse or misuse of Your Account. We accept no responsibility for funds or information lost as a result of unauthorised use of Your Account resulting from inappropriate use of Your login details. You are responsible for maintaining the confidentiality of Your data and for securing any linked email address, personal computer or other device on which Your Account is accessed. You are entirely responsible for any misuse of Your login details or devices.
  • Participation in a Game when the balance of Your Account is insufficient for the needs of this Game is strictly forbidden.
  • Any cooperation or collusion between players is prohibited.
  • You may play any Games on the Website, provided You have sufficient funds in Your Account. We will not allow You to play Games if Your Account balance is insufficient for this purpose.
  • You are not authorised to transfer or receive funds from one Account to another and/or to transfer, sell or buy Accounts.
  • You will not engage in fraudulent, collusive, rigging or other illegal activities in connection with Your (or any third party's) use of the Website. You will not use any methods or techniques aided by software or other hardware device to facilitate Your participation in the Games on the Website.
  • You agree that all deposits/withdrawals made to/from Your Account will be made to/from a bank account(s), debit card(s), or other available payment option(s), exclusively owned by You and in Your name, and that You will not deposit funds derived from criminal, fraudulent or other unauthorised means or activities.
  • It is strictly forbidden to participate in a Game when You are in possession of knowledge that could potentially influence the outcome of this Game, or to pass on this knowledge to other players.
  • The use of bots or any type of automatic players is strictly prohibited.
  • In the event of self-exclusion, in accordance with Articles 6.1.2 and 7.1.2, You are automatically excluded from any tournament or Game for which You have registered prior to self-exclusion.  

5.2.2. These rules are supplemented by any specific rules applicable to a particular Game. We sometimes use Games provided by other companies who ask Us to include these rules in ours. Sometimes there are rules that are so specific to a Game that You only need to know them if You play that Game. Not all of these rules are included in this section. By playing one of the Games, You accept these specific game rules, which can be consulted on the page of each Game. 

5.2.3. The above rules and these specific rules apply jointly. In the event of a conflict between the two rules, the most restrictive rule (from the player's point of view) applies.

5.2.4. Consequences of Violation of General Rules of Play. In the event of a breach of these rules, We may refuse, cancel or limit any stake placed in breach of these rules. We may cancel and/or refund any winnings obtained by You in breach of these rules and We have the right to suspend or terminate Your Account in accordance with clause 7.2.2.

6. Responsible gaming

6.1.1. Games can be addictive. If You need help to overcome an addiction or if You are concerned about becoming addicted, please read Our Addiction Prevention Policy. In this policy, We provide a series of tools to help You better control Your gambling activities. 

6.1.2. You may choose to exclude Yourself completely from the use of Our Games. To do so, You may contact us at help-en@casinoelite.be. If You opt for self- exclusion, You will no longer be able to open or access an Account on Our Website. This option may be used in conjunction with a request for self-exclusion to the BGC, as referred to in Article 7.1.2.

6.1.3. In addition to the deposit limit set out in Article 4.2.4 and the self-exclusion option, We also provide You with additional mechanism: (i) “Reality Check”, (ii) “Take a Break” and (iii) a Voluntary Deposit Limit:

  • Our “Reality Check” sends You notifications at regular intervals during Your gaming sessions. These notifications inform You of the time actually spent playing during a gaming session. 
  • “Take a Break” allows You to temporarily suspend Your gaming activities for a short period, ranging from several hours to several weeks. During this “Break” period, Your Account will remain inactive and You will no longer be able to log in or play the Games. 
  • Voluntary Deposit Limit allows You to set the deposit limit yourself. This limit can be daily, weekly or monthly. Once this limit has been reached, You will not be able to make any more deposits until the end of the Voluntary Deposit Limit period. 

7.Closing an account

7.1. Account closure by the player

7.1.1. You can choose to close Your Account at any time by contacting Us at help-en@casinoelite.be. In order to close Your Account, You must cancel all of Your outstanding bets. Once all Your bets are cancelled, You may choose to withdraw all Your funds from Your Account. Once the Account is closed, You will no longer have access to these funds. To recover funds from a closed, blocked or excluded Account, You will need to contact Us again. 

7.1.2. If You are closing Your Account because You are concerned that You may have a gambling addiction, We invite You to consult Our Addiction Prevention Policy. You are also invited to make a request for self-exclusion to the BGC, via a form available on the BGC website (available here ). 

7.2. Suspension and closure of the Account by Casino Elite

7.2.1. An inactive Account is an Account that has not been accessed for an uninterrupted period of 10 years. We reserve the right to close inactive Accounts with a balance of 0 EUR, at Our sole discretion. We will contact You by email 30 days before Your Account becomes inactive. If You have not taken any of the steps set out below within one year of Your Account becoming inactive to withdraw any remaining funds, We reserve the right to withhold those funds and close Your Account. You may contact Us at help-en@casinoelite.be to recover Your withhel d funds at any time.

Your Account is reactivated by logging on to Our Website, using Our Games or making a deposit. 

7.2.2. We reserve the right to suspend or terminate Your Account in the event of:

  • Abuse or suspected abuse of Your Account ;
  • Requested chargeback by the payment service provider ;
  • Reasonable doubt on Our part as to Your identity, and in the event of Your failure to cooperate or to respond to dispel this doubt;
  • Violation (or reasonable suspicion of violation) of these Terms and Conditions or any applicable law, including, but not limited to, violation of the terms and conditions for opening an Account, violation of the prohibition against having multiple Accounts on Our Website, or violation of the general rules of the Game;
  • Use or suspected use of Our Games for illegal purposes, including, but not limited to, money laundering; 
  • Reasonable suspicion that Your (excessive) use of the Services may cause You harm or be the result of an addiction, as a result of which We have advised You to self-exclude, and You have not done so; 
  • Fraud, collusion or any other practice that goes against the normal and correct use of Our Games.

We may suspend or terminate Your Account at Our discretion. We are under no obligation to suspend Your Account before choosing to terminate it. We are not obliged to justify this choice.

7.2.3. When We suspend Your Account, You can no longer play Our Games and all Your current games and wagers will be cancelled. You will, however, retain full access to Your Account balance and Your personal information. Your access to Our Games will remain restricted for the duration of any investigation that We, at Our sole discretion, deem necessary, but this will not exceed an unreasonable period of time.

7.2.4. When We decide to terminate Your Account, Your access to Your Account, including Your access to Your personal information and Your Account balance, will be restricted immediately. Any outstanding stakes that You have made will be cancelled. Except in the case of termination due to illegal activity or fraud, collusion or any other practice which is contrary to the fair use of Our Games, the full balance of Your Account will be repaid to You within a reasonable period of time, to Your bank account specified in accordance with Article 4.1. 

7.2.5. We will notify You by e-mail of any decision We take to suspend or terminate Your Account.

7.2.6. If We consider it necessary, and in all cases where We are required to do so by law, We will notify the BGC or any other authority of Our decision to suspend or terminate an Account and the reasons for Our decision. 

7.2.7.If We incur losses as a result of Your misconduct leading to the decision to suspend or terminate Your Account, We reserve the right to withhold funds from Your Account for the amount of such losses. 

8. Intellectual property rights

8.1.1. The Flamingo is the sole owner of the “Casino Elite” trademark and logo. Any unauthorised use of this trademark and logo may result in prosecution.

8.1.2. www.casinoelite.be is the URL for Casino Elite and no unauthorised use of this URL may be made on any other website or digital platform without Our prior written consent. Links to the Website and any pages contained therein may not be included in any other website without Our prior written consent. 

8.1.3. Casino Elite is the lawful owner or licensee of the rights to the technology, software and business systems used on the Website. 

8.1..4. The content and structure of the pages of the Website are subject to copyright and database rights in the name of Casino Elite. All rights are reserved to Casino Elite. Copyright in this Website, including all text, graphics, code, files and links, is owned by Casino Elite and may not be reproduced, transmitted or stored in whole or in part without the written consent of Casino Elite. Registration and use of the Website do not confer any rights whatsoever to the intellectual property contained on the Website.

8.1.5. You agree not to use any automatic or manual device to monitor the Internet pages of the Website and their content. Any unauthorised use or reproduction may be subject to legal action.

9. Complaint procedure

9.1. If You have any problems, comments or complaints about Our Games, You can contact Our Customer Service, free of charge and at any time of the day or week, by e-mail at the following address: help-en@casinoelite.be .

If Our Customer Service has been unable to resolve Your problem, You may initiate the formal complaint procedure by emailing a detailed description of Your problem or complaint to the following address: complaints@casinoelite.be . Within 72 hours of receiving Your e-mail, We will confirm receipt of the complaint and record Your contact details and the subject and content of the complaint. 

We will endeavour to provide You with a definitive response or solution within ten (10) days of receipt of Your initial email. If, however, further information or investigation is required, We will inform You of this within ten (10) days of receipt of Your initial email and a definitive response or solution will be provided to You no later than eight (8) weeks after receipt of Your initial email.

9.2. For a complaint to be valid and for Us to take it into account, it must be made within six (6) months of the event (transaction, game, payment, etc.) that gave rise to the complaint.

9.3. In order for Us to deal with Your complaint quickly, it must contain clear information about Your identity as well as all relevant details concerning the reason, nature and subject of the complaint.

9.4. Complaints can also be submitted via the European Online Dispute Resolution (ODR) platform provided by the European Commission. Further information is available at http://ec.europa.eu/consumers/odr/ . If You believe that Your legal rights as a consumer have been violated, You may also file a complaint with the Economic Inspection of the Federal Public Service Economy. You can also lodge a complaint with the BGC if You notice a breach of the Act on Games of Chance. 

10. Liability

10.1. We are not responsible for any loss or damage that You may have suffered as a result of downtime, Website malfunctions, server interruptions, Internet or network malfunctions, viruses, software or any other circumstances beyond Our control. We offer Our services on an “as is” basis and, although We endeavour to allow smooth use of Our services 24 hours a day, 7 days a week, We do not guarantee complete and uninterrupted operating conditions at all times. 

10.2. If Your game fails due to a system failure, We will refund the amount wagered in Your game by crediting it to Your Account or, if Your Account no longer exists, by paying it directly to You. If You had accumulated credit at the time the game failed, the monetary value of the credit will be paid to Your Account or, if Your Account no longer exists, directly to You.

10.3. We are not liable for any indirect or consequential loss or damage that You may suffer in connection with Our Services. Examples of indirect loss or damage include (but are not limited to): loss of opportunity to gain winnings; loss of opportunity to play on Our Website for a period of time; loss of your time; emotional discomfort or emotional damage.

10.4. We are not responsible for any loss or damage that You may have suffered as a result of using Our services in breach of these Terms and Conditions.

10.5. We are not responsible for any loss or damage You may suffer as a result of hacking or any other fraudulent use of Your Account. 

10.6. If, as a result of Your failure to comply with the obligations arising from these Terms and Conditions, and from the rules in force, Our liability is called into question, We may call You as guarantor. 

10.7. Except in cases of physical injury, fraud or where otherwise provided by law, Our total liability for any loss or damage suffered by You as a result of Our tort, wrongful omission or negligence will not exceed the value of the bets placed by You on Your Account for the relevant game which gave rise to the liability in question. 

11. Miscellaneous 

11.1. Interpretation

These Terms and Conditions are applicable and prevail in the language version agreed and concluded between You and Us. In the event of ambiguity, the other language versions of these Terms and Conditions may be used as a basis for interpretation. 

11.2. AML

11.2.1. It is strictly forbidden to use Our services for money laundering purposes. We reserve the right to verify all transactions and to carry out thorough investigations whenever We deem it necessary in order to prevent and suspend any illegal activity. Where We suspect that Our services are being used for money laundering purposes, We reserve the right to inform the relevant authorities. 

11.2.2. We may suspend or close any Account used for money laundering purposes and withhold any funds that We suspect are the result of illegal activities or gains obtained in this way. 

11.3. Severability

The invalidity of any provision of these Terms and Conditions will not affect the validity and effectiveness of the other provisions, unless the illegal or inapplicable provision goes to the heart of these Terms and Conditions. 

11.4. Competent jurisdiction and applicable law

These Terms and Conditions are governed by the laws of the Kingdom of Belgium and the parties agree to submit any dispute relating to the validity, interpretation, performance or breach of Your contractual relationship with Us to the exclusive jurisdiction of the courts of Brussels, Belgium.